Terms and Conditions of Safe Journey Barcelona

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These terms and conditions apply to all the services and products provided by Safe Journey Barcelona.

Safe Journey Barcelona is the trading name of the sole proprietorship Stefanie Theilig, licensed under “Registre de Turisme de Catalunya” number: GC-004265, with the international Spain VAT number ES Y0428024P and registered office Carrer de Cristofor Colom 2, 08921 Santa Coloma de Gramenent, Barcelona, Spain.

Your contract incorporates these terms and conditions and by making a booking with us you confirm your acceptance of these terms and conditions.

Clarifications in these terms and conditions:

“we” or “us” or “our” means Safe Journey Barcelona

“you” and “participants” means the person making the booking and includes any other person taking part in the trip.

1. Booking and Payments

1.1. Your Reservation

Once a booking is made by you, the service will be reserved by us under the basis of the terms and conditions. The booking will be only confirmed, once we have received the deposit payment, (or if applicable the full payment) and the confirmation invoice is with you. Before this period, we may send you an acknowledgment of the deposit receipt. This acknowledgment solely means that we are dealing with the booking and is not a full confirmation.

1.1.1. Confirmation Invoice

After you have received the confirmation invoice, we ask you to check it, along with all the additional documents attached. Furthermore, please contact us directly if any information of the confirmation invoice or in any other documents is incorrect, as there may be difficulties making changes later. We regret that we cannot take responsibility if any error of the documents has not been brought to our attention. Although we will try to adjust any errors, you will be bound to any costs and expenses, except in the instance where we have made a mistake or there has been a reason why you have not informed us, for example in case of death or illness.

1.2. Price policy, payment terms and surcharges

We reserve the right to adjust our prices published in any brochures, websites or other literature; we will inform you before the confirmation invoice is dispatched. In case of any error or omissions within a proposal we reserve the right to change the quoted prices with (at least 60 days prior arrival) notice given to you.

1.2.1. Deposit and final balance

Deposits are normally 30% of the total amount, to be paid at the time the booking is confirmed. The final balance of the total amount must be paid at least 60 days before arrival. Your services will not be confirmed until we receive the deposit, or if the final balance is not paid, by due date. We reserve the right to cancel your reservation. Unless payment possibilities are agreed otherwise.

1.2.2. Payment methods

All types of payment (Deposit or final payments) can (unless otherwise agreed) be made by

  • direct credit transfer into our bank account (details can be found in the invoice). Payments made via bank transfer must be paid in EURO and excluded from any bank charges.

  • Credit card via e-mail or phone (excepted Maestro, Mastercard, Visa)

  • Credit card via online payment system (excepted Maestro, Mastercard, Visa)

1.2.3. Unforeseeable price changes

Changes in transportation costs (such as fuel prices), duties, taxes, fees, exchange rates or supplier costs mean that we reserve the right to adjust the price. Price changes will not be made to your services after 60 days upon arrival. If you do not agree with the price alteration, you will have the possibilities to either switch to other services offered by us or cancel the reservation completely with a full refund. If you cancel you have to inform us within 14 days of receiving the surcharge information.

2. Changes and cancellation

2.1. Changes and cancellation by us

Some of our products depend on the weather conditions. We reserve the right to re-schedule, find alternatives or cancel these services, if conditions stop an activity from taking place. We cannot be held responsible for unforeseen weather conditions.

2.2. Changes and cancellation made by you

If you would like to change parts of your booking, you will have to inform us in writing as soon as possible. We will make changes, as long as it is possible however, sometimes will depend on availability. Additionally, 60 days before arrival, no more changes are possible.

If you wish to cancel your trip you must do this in written form. If the cancellation is before the confirmation invoice, there will be no charges. If the cancellation is before 60 days upon arrival, the cancellation charge will be 30% of the total costs. Cancellation between 60 days and 30 days prior to arrival, the cancellation charge will be 60%. Cancellation 30 days before the event, 100% of the total cost will be charged. In case of a cancellation of participants the same cancellation rules as above apply for all participants. If the group size will be reduced from the original booking, we reserve the right to adjust the prices accordingly to the remaining participants.

3. Limitation of our liability to you

If the contract we have with you is not performed by us or our supplier as agreed, we will refund you accordingly. However, we will not be held responsible if the failure of the performance of the contract is due to you, any participants or unforeseeable circumstance beyond our control (e.g. act of god).

4. Your Responsibilities

4.1. Documentation

It is your responsibility to ensure that all requirements are met, concerning passport, visa, travel insurance and health certificate. Furthermore we reserve the right not to accept any responsibility for any refusal of travel, entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documents. If any information is given by us, regarding travel documentation, this is given in good faith but without responsibility on our behalf.

4.2. Insurance

It is essential that you are covered by appropriate travel insurance. You are responsible for ensuring that the insurance is up to date and appropriate for the trip prior to arrival.

4.3. Behavior

You must respect that you will have to behave responsibly in relation to your own and any participants safety and security. Furthermore you are expected to comply and obey the law, culture and customs of the destination country as well as treating the locals with respect and obey any instructions, rules and regulations imposed by us or those organizers of any services. In case those mentioned above are not followed and damages occur (including loss of business or reputation) you will be personally liable. In case of the event we reserve the right to cancel all outstanding services, without refund.

4.4. Flights or other travel arrangements to and from the destination

Flights or other travel arrangements to and from the destination of any services are not included in the costs payable to us and it is your responsibility to arrange flights (if accurate) separately with a flight agent, airline or supplier. In case of an error regarding flights or travel arrangements we reserve the right not to be held responsible. You are required to inform us about your travel arrangements (e.g. flight number, terminal, exact times) at least 30 days prior to arrival. Where we have agreed on supply transfers or “meet and greet services” we will attempt to accommodate any late changes, however, cannot guarantee the same and will not be held responsible for any losses or additional costs that may incur as a result of late changes and/or delays.

4.5. Complaint

If you have a complaint during a service booked with us, you will have to bring this to our attention immediately. We will then try to rectify the situation. If your complaint is not resolved during the service, you have got the opportunity to bring this to our attention within 2 weeks of your return, giving all the information relevant. If you fail to follow this procedure we will not be able to deal with your complaint.

5. Miscellaneous

5.1. Publicity and use of images

We reserve the right to take photographs or films during the services provided by us and to use these in an appropriate way in our literature, brochures and on our website. If you do not agree, please inform us prior to your arrival.

5.2. Jurisdiction/governing law

Any dispute, claim or other matter of any description which arises out of or in connection with the services must be brought in the court of Spain. Spanish law will apply to your contract.

5.3. Communication

Please take into consideration that we generally communicate with our clients via e-mail. By making a booking with us, you agree to such electronic communication method being used. Be aware that it is your responsibility to ensure that your e-mail details are kept up to date, that your e-mail system is operating correctly, that you check your e-mails from us on regular basis as we cannot be responsible for any losses.

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